Last Updated: April 17, 2026
For questions about GlycoFree, order issues, refund requests, or product questions, our customer support team is available by email.
Email: support@glycofrie.com
Response time: Within 24-48 business hours
Business hours: Monday–Friday, 9 AM–5 PM EST
GlycoFree Customer Care
8500 W. Hampden Avenue
Suite 350
Denver, CO 80227
United States
For questions about your order status, shipping updates, or tracking information, please include your order number in your email for the fastest response. Most orders ship within 1 business day and arrive within 3-7 business days for US addresses.
Every GlycoFree order is covered by our 90-day money-back guarantee. To request a refund within the 90-day window, email support@glycofrie.com with your order number and reason for return. We will provide return shipping instructions. Refunds are processed within 5-7 business days of receiving the returned bottles.
For media requests, partnership opportunities, or affiliate inquiries, please email support@glycofrie.com with "Press" or "Partnership" in the subject line.
We are not able to provide medical advice. If you have health questions about whether GlycoFree is right for your specific situation — particularly if you take insulin, other diabetes medications, or have existing health conditions — please consult your personal physician or a qualified healthcare provider.